How to fix and unlock a washing machine door that won’t open

There are a couple of reasons why your washing machine door won’t open. One reason is timing. Sometimes, the locks can take time to release as they need to cool down. Wait some time and come back to check if your door has unlocked after a few minutes – you should be able to hear the locks open when the laundry cycle is done.

If your washing machine still won’t open, it might be because there’s too much water in the drum. Set your laundry on another spin and drain programme to remove the excess water. Once the water is thoroughly drained, your washing machine should unlock.

If your lock is stuck on your washing machine door, you can unlock it manually.

In case of a power failure, to manually open the loading door, use the emergency handle located under the pump filter cap. First, ensure there is no water left inside the machine to prevent overflow. Turn off and unplug the appliance, then open the pump filter lid. Next, use a tool to pull down the loading door emergency handle and release it, which should allow you to open the loading door. If the door does not open, repeat this step.

If there isn’t excess water in your drum, your pump filter might be the cause. Check that this is drained and cleared of debris so your door can unlock.

To do this, locate the filter on the bottom right-hand side of the appliance. When you open the filter housing, there may be a large amount of water, so if your appliance has a drain tube, you can use it to reduce the amount of water in the drum. Place a container under the filter to collect the remaining water. Be sure to open the filter housing slowly to avoid too much water being released in one go. Once the water has stopped flowing out, you can then remove the filter. Cleaning the filter can be done by rinsing it under the tap. Once finished, make sure you replace the filter properly.

If you are struggling to unlock a washing machine door, we advise seeking professional advice. For help with your Beko washing machine, please contact our customer service team by clicking here.